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FAQs

Showtime plays by the strictest safety rules back and front stage. Like any outdoor production, there can be a little drama involved, however small. Rest assured, the wide base on our kayaks make them extremely difficult to tip over and their lights mean you can avoid obstacles with ease. Our guides will make sure you don’t separate from your fellow adventurers and do everything possible to keep you safe.

A full refund will be given in the event that you cancel with a minimum of 24 hours before the curtain rises (i.e. tour launches). If your cancellation falls within 24 hours of your tour time, no refund will be given.

Unpredictable weather conditions are to be expected. Guides will assess the weather at the time of the tour. If it’s unsafe, you will be provided a credit to book on to another tour. Alternatively, you may request a full refund.

For most of our audience, it’s more of a drama than a thriller. Paddling under the moonlight might give off a slightly eerie ambiance, but most guests feel secure with our expert guides and fellow guests along for the ride.

Children from 7 years and above can come on tour in a kayak with a parent or responsible adult over 18 years of age. Our humour is family-friendly and safety is paramount. Children 13 years and above can go in a kayak without an adult, however they need to be a strong paddler.

Our kayaks have an unusually wide base and are not easy to tip over. Having said that, should you decide to perform an impromptu dance in your kayak, you might cause a splash!

Rain or shine, the show usually goes on, as long as there’s no sign of lightning or fierce winds unsettling the scene.

You don’t need to have any kayaking experience. Showtime guides are fully qualified to show you all the basics and keep you safe while kayaking. For maximum enjoyment, you should be moderately fit and confident on water.

Tour groups operate with a minimum of 6 (3 double kayaks) and a maximum of 12 guests (6 double kayaks). Keeping our ensemble small helps protect the oceanic stage that we’re privileged to illuminate.

Yes, we supply a 2L dry bag per person which you can access whilst kayaking.

Witty, gracious, kind and friendly. They’re also experience, qualified, and hold a current first aid certificate. Plus, they know enough about astronomy and marine biology to be dangerous. Our guides will do everything possible to make sure you have an entertaining and safe kayaking experience.

We do not kayak in areas notorious for sharks. However, sharks exist throughout all ocean-fed waterways in Australia, so in that regard we do kayak in shark habitats. But don’t worry, if a shark makes a cameo appearance, there’s no additional cost.

If you have a pre-existing illness or physical limitation (such as a sore shoulder, bad lower back, poor balance, or mobility issues) it’s important to outline your condition when booking. If your condition is serious and may hinder your ability to function on the kayak tour it’s imperative that you email us prior to booking so we can discuss your options.